Privacy Policy

Written in plain language for parents. It follows India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the rules made under it.

Version 1.1 · In force from 6 November 2026

The short version

We ask for your details only to book and hold your FREE Study Clarity Session, and to send you the joining link and reminders.
We also collect a few details about your child (grade, board and study struggles, and their first name if you choose). We take these from you, the parent or guardian, never from your child.
We never sell your data. We never show your child ads, and we never track or monitor your child's behaviour.
With your permission (a banner asks once), we use Google Analytics and Meta to measure how our page and ads perform. They never receive your child's details.
We record and transcribe the call so the coach can take accurate notes, and the form tells you this before you book. Marketing emails are optional and have their own tick box.
You can stop our messages, unsubscribe, or delete your data at any time. Every email we send has a Manage or delete my data link, or you can contact us.

1. Who is responsible for your data

{{LEGAL_ENTITY}}, operating as HappySprout ("we", "us"), decides why and how your personal data is used. The DPDP Act calls us the Data Fiduciary.

For any privacy question, request or complaint, contact our Grievance Officer, {{GRIEVANCE_OFFICER}}, at {{PRIVACY_EMAIL}}.

2. What we collect, and why

What we collect	Whose it is	Why we need it	Do you have to give it?
Name, email address, phone / WhatsApp number	You (parent or guardian)	To book the call and send the joining link, confirmation and reminders	Yes
State, city, time zone	You	To show call times in your time zone and to understand your family's situation. Your time zone is read from your browser.	State and city: yes
Child's grade and board (CBSE, ICSE, etc.)	Your child (given by you)	So the coach prepares for the right syllabus and level	Yes
Child's first name	Your child (given by you)	To make the call personal	No, optional
Biggest study struggles, how long it has been going on, what you have tried, the outcome you hope for	Your child (given by you)	To prepare the Study Clarity Session	Struggles and duration: yes. The rest: optional
Booking details: time slot, times rescheduled, whether the call happened, was missed or was closed, and which messages we sent	You	To run your booking and send reminders	Created by us
Call recording, transcript and AI summary	You, and your child if they are on the call	So the coach can give accurate recommendations and keep notes	Created by us. The form tells you the call is recorded and transcribed
Your choice on marketing emails	You	To know whether we may send you tips, news and offers	No. Only if you tick the separate box
Campaign details, such as which ad or link brought you here	You	To learn which of our ads work	Automatic
Cookie and device data (pages viewed, device type, approximate location)	You	Only if you press Allow on the cookie banner: to see how our page and ads perform	No. Only if you allow it

We do not ask for ID numbers, bank or card details, photographs, your child's school name, or your location beyond state and city.

3. How we use your data

We use your data only with your consent, and only for these purposes:

To book and hold your Study Clarity Session, and prepare the coach for it.
To send you a confirmation, reminders, and a link to reschedule, by email.
To record and transcribe the call, and keep notes on it, so the coach's advice is accurate. We also keep a record of when you gave consent and which version of this policy you saw.
To keep notes on the call, and a record of when you gave consent and which version of this policy you saw.
To meet our legal duties.

We do not use your data to advertise to your child, to build a profile of your child, to track or monitor your child's behaviour, or to make automated decisions about them. We do not send marketing to anyone who has not agreed to it.

4. Children's data and your consent as a parent or guardian

Under the DPDP Act, anyone under 18 is a "child", and a parent or guardian must consent on their behalf.

This service is for parents and guardians. We collect your child's details only from you, and only after you confirm that you are 18 or older and the child's parent or legal guardian.
We use your child's details only to prepare and hold the Study Clarity Session.
We do not track or monitor your child's behaviour, we do not target advertising at children, and we do not use data in ways likely to harm a child's wellbeing.
If your child joins the call, they are recorded too, and your consent covers them. Please tell your child beforehand.
We contact you on the email address and phone / WhatsApp number you give us. If anything suggests we are not dealing with a parent or guardian, we may ask you to confirm before we go further.

We keep a record of your consent: the time and the version of this policy.

6. Who else sees your data

We use these service providers to run the service. They handle data only on our instructions and under their own security terms. We do not sell your data.

Provider	What they do	Data involved
Google (Sheets and Meet)	Stores our records and hosts the video call	Your name, contact details, your child's grade and struggles, and the call time and link
Calendly	Lets you pick a time and sends booking emails and reminders	Your name, email address, chosen time and notes you add
Fathom	Records and transcribes the call	The recording, transcript and summary
Google Analytics and Meta (Pixel)	Measure visits and ad performance. Only if you allow cookies.	Cookie and device data only. Never your name, contact details or your child's details
Vercel	Hosts this website	Technical logs, such as your IP address

Our pages load fonts from Google Fonts, so Google can see your IP address when a page loads. We also share data when the law requires it, for example with a court or authority.

Some providers may store or process data outside India. The DPDP Act allows this except to countries the Government restricts, and we follow any such restriction.

7. Cookies and tracking

When you first visit, a banner asks whether you allow cookies from Google Analytics and Meta. They are off until you press Allow, and you can press No thanks. They help us see which pages and ads work. We never send them your name, contact details or anything about your child. We do not use them to target children.

Whatever you choose, your browser also keeps a small temporary note (session storage) while you move from one step of the booking to the next. It clears when you close the tab. Campaign tags in the link you clicked are saved with your booking.

To change your mind later, clear this site's data in your browser and the banner will ask again.

8. How long we keep your data

We do not delete your details on a timer. We keep your form and booking details, message log and consent record until you ask us to delete them, using the Manage or delete my data link in any email or by contacting us.

If you tick the marketing box, we use your email for marketing until you unsubscribe. If you do not, we use your details only to run your booking and respond to you. We do not use them for marketing. A recording, transcript and summary (only if you agreed) are kept with your booking and deleted when you ask.

9. Your rights

The DPDP Act gives you these rights, for yourself and for your child:

Access: a summary of the personal data we hold and who we have shared it with.
Correction and updating: fix anything wrong or incomplete.
Erasure: ask us to delete your data.
Withdraw consent at any time.
Grievance redressal: complain to us, and we will respond within 30 days.
Nomination: name another person to use your rights if you die or cannot act for yourself.

To delete your data or stop messages, use the Manage or delete my data link in any of our emails. For access, correction or nomination, email {{PRIVACY_EMAIL}}. We may ask you to confirm who you are first.

The Act also asks you to give accurate information and not to make false or frivolous complaints.

10. How we keep your data safe

Our pages use HTTPS, so data is encrypted in transit.
Your details are kept in a private Google Sheet inside a Google account that only the HappySprout team can open, protected by Google's security.
Our admin page is password protected, and only team members who need your data can see it.
We do not store passwords, payment details or ID numbers.

If a personal data breach affects you, we will tell you and the Data Protection Board of India, as the law requires.

11. Questions, complaints and the Data Protection Board

Please contact our Grievance Officer first: {{GRIEVANCE_OFFICER}}, {{PRIVACY_EMAIL}} or WhatsApp {{WHATSAPP_PHONE}}. We aim to acknowledge you within 3 working days and to resolve your complaint within 30 days.

If you are not satisfied, you can complain to the Data Protection Board of India once you have used our grievance process.

12. Changes to this policy

We will update this page when something changes and show the version and date at the top. If a change affects how we use your data, we will tell you and ask for your consent again where the law requires it.

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